F.A.Q

  • About WordPress?
  • About Theme?
  • About Plugin?
  • About Pro Extension?
  • About Forums?
  • Do Theme work on WordPress.com?
  • About Payment?
  • About Refund?
  • About License?
  • About Child Theme?
  • About Documentation?
  • About Dummy Data?
  • About Discount?

  • What is WordPress?

    WordPress is open source software you can use to create a beautiful website, blog, or app. WordPress is built on PHP and MySQL, and licensed under the GPLv2. It is also the platform of choice for over 31% of all sites across the web.

    How to Install WordPress?

    WordPress is well-known for its ease of installation. Under most circumstances, installing WordPress is a very simple process and takes less than five minutes to complete. Many web hosts now offer tools (e.g. Fantastico) to automatically install WordPress for you. You can install WordPress within 5 minutes. We recommend you to visit FAQ Installation page for details.

  • What is WordPress Theme?

    A WordPress Theme is a collection of files that work together to produce a graphical interface with an underlying unifying design for a weblog. These files are called template files. A Theme modifies the way the site is displayed, without modifying the underlying software. Themes may include customized template files, image files (*.jpg, *.gif), style sheets (*.css), custom Pages, as well as any necessary code files (*.php).

    How to Install Theme from Dashboard?

    A WordPress Theme is a collection of files that work together to produce a graphical interface with an underlying unifying design for a weblog. These files are called template files. A Theme modifies the way the site is displayed, without modifying the underlying software. Themes may include customized template files, image files (*.jpg, *.gif), style sheets (*.css), custom Pages, as well as any necessary code files (*.php).
    You can download Themes directly to your blog by using the Add New Themes option in the Appearance sub-menu.

      • Log in to the WordPress Administration Panels.
      • Select the Appearance panel, then Themes.
      • Select Add New.
      • Either use the Search or Filter options to locate a Theme you would like to use.
      • Click on Install Now link to upload the Theme
      • Or use the Upload link in the top links row to upload a zipped copy of a Theme that you have previously downloaded to your machine.
      • Activate it

    How to add New Themes Manually (FTP)?

    To add a new Theme to your WordPress installation, follow these basic steps:

      • Download the Theme archive and extract the files it contains. You may need to preserve the directory structure in the archive when extracting these files. Follow the guidelines provided by your Theme Spiral.
      • Using an FTP client to access your host web server, create a directory to save your Theme in the wp-content/themes directory provided by WordPress. For example, a Theme named Test should be in wp-content/themes/test. Your Theme may provide this directory as part of the archive.
      • Upload the Theme files to the new directory on your host server.
      • Follow the instructions below for selecting the new Theme.

    How to Select the Active Theme?

    To select a Theme for your site:

      • Log in to the WordPress Administration Panels.
      • Select the Appearance panel, then Themes.
      • From the Themes panel, roll over the Theme thumbnail image for the Theme you are interested in to see options for that theme.
      • You can view more information about any theme by clicking Theme Details.
      • A live preview of any Theme (using your blog’s content) can be seen by clicking Live Preview.
      • To activate the Theme click the Activate button.

    Your selection will immediately become active.

  • What is WordPress Plugin?

    A plugin is a software which contains a bunch of functions that can be added to a WordPress website. WordPress Plugins are composed of PHP scripts that extend the functionality of WordPress.

    How to Install Plugin from Dashboard?

    To add a WordPress Plugin using the built-in plugin installer:

      • Log in to the WordPress Administration Panels.
      • Go to Plugins > Add New.
      • Type in the name of the WordPress Plugin or descriptive keyword, author, or tag in Search Plugins box or click a tag link below the screen
      • Find the WordPress Plugin you wish to install.
      • Click Install Now to install the WordPress Plugin.
      • Click Activate Plugin to activate it, or Return to Plugin Installer for further actions.

    How to add New Plugin Manually (FTP)?

    There are a few cases when manually installing a WordPress Plugin is appropriate.

      • Download your WordPress Plugin to your desktop.
      • If downloaded as a zip archive, extract the Plugin folder to your desktop.
      • Read through the “readme” file thoroughly to ensure you follow the installation instructions.
      • With your FTP program, upload the Plugin folder to the wp-content/plugins folder in your WordPress directory online.
      • Go to Plugins screen and find the newly uploaded Plugin in the list.
      • Click Activate to activate it.

  • What is Pro Extension?

    Pro Extension is a Plugin which is rich in features having all the Premium features that is not available in the free themes. Purchase Pro Extension version for your theme and get access to more features and customization settings.

    Where do we download Pro Extension Plugin, API Key and API Email?

    You can download Pro Extension Plugin, API Key and API Email from your Account Page:

      • Log in to your Account Page with Username/Email and Password
      • To download Pro Extension Plugin Click on API Download tab and download your Purchase Pro Extension in your PC
      • To download Pro Extension Plugin, API Key and API Email Click on API Key Tab to download your API Email and API Key

    How to Install Pro Extension Plugin from Dashboard?

    To add a WordPress Plugin using the built-in plugin installer:

      • Log in to your Account Page with Username/Email and Password
      • Click on API Download tab and download your Purchase Pro Extension in your PC
      • Log in to the WordPress Administration Panels.
      • Go to Plugins > Add New.
      • Click on Upload Plugins to upload Purchase Pro Extension
      • Install and Activate it
      • You will be asked to enter the API key for it
      • Go to your Account Page and click on API Key Tab to download your API Email and API Key
      • Enter your API Key and API Email on your Dashboard and activate it

    How to add New Plugin Manually (FTP)?

    There are a few cases when manually installing a WordPress Plugin is appropriate.

      • Log in to your Account Page with Username/Email and Password
      • Click on API Download tab and download your Purchase Pro Extension in your PC
      • Extract zip extension
      • With your FTP program, upload the Plugin folder to the wp-content/plugins folder in your WordPress directory online.
      • Go to Plugins screen and find the newly uploaded Plugin in the list.
      • Click Activate to activate it.
      • You will be asked to enter the API key for it
      • Go to your Account Page and click on API Key Tab to download your API Email and API Key
      • Enter your API Key and API Email on your Dashboard and activate it

  • What is Forums for?

    Support Forums is only related to Themes and Pro Extension Plugins. Support forum includes answering about the Questions and bug fixing. Support doesnot include Customization. We provide support related to theme and Pro Extension what is displayed in our demo. We can show you some guidance and provide simple CSS customization.

    What to do before posting any questions in Forums?

    Firstly read all the Documentation Provide by Theme Spiral on Related Theme.

      • Disable all Plugins that you have installed and recheck if something is not working.
      • Install fresh Copy of Themes/ Pro Extension. Try to remove files, code and scripts if you have added it manually.
      • If you still have an issue and not able to configure the Theme/ Pro Extension as displayed on Demo site then use Forums.

    Note: Theme Spiral cannot provide support related to Bug/ Issues caused from any code customization. You need to fix it from your end.

    Third Party Plugins?

    Yes, Themes are designed to supports most of standard third party Pugins but no support and gurantee about Third Party Plugins. You need to contact Main Author

    Forums Replies?

    We reply Forums Topics within 24 hours. Forums Topics will not be replied on Weekend days. Our Working days from Monday to Friday.

  • Do Theme works on WordPress.com?

    No, Theme Works only on self hosting Website.

  • What payment do you Accept?

    If you decide to purchase a product from us, you will be required to submit payment. To process our payments we use PayPal. You must agree with their terms and conditions before paying for any of our products.

  • How can i get Refund?

    Since our shop sells non-tangible digital products that cannot be returned or exchanged, We refund only if our Products doesnot work in your server but we need to confirm it from our end. Related to design and features, Refund will not be acceptable. Before the purchase is made, you must check demos weather its suitable for you or not. If any thing, email us via contact form.

  • About License?

    All of our WordPress Themes/ Pro Extension are licensed under the GNU General Public License version 2.0

  • What is Child Theme?

    A child theme is a theme that inherits the functionality and styling of another theme, called the parent theme. Child themes are the recommended way of modifying an existing theme.A child theme allows you to change small aspects of your site’s appearance yet still preserve your theme’s look and functionality.We recommend you to visit Child Theme page for details.

    Why use a Child Theme?

    There are a few reasons why you would want to use a child theme:

      • If you modify a theme directly and it is updated, then your modifications may be lost. By using a child theme you will ensure that your modifications are preserved.
      • Using a child theme can speed up development time
      • Using a child theme is a great way to learn about WordPress theme development.

    How to Create a Child Theme?

    A child theme consists of at least one directory (the child theme directory) and two files (style.css and functions.php), which you will need to create:

      • The child theme directory
      • style.css
      • functions.php

    We recommend you to visit How to Create Child Theme

  • What is Documentation?

    Documentation is the information that describes the product to its users. Our documentation covers only related to Free Themes and Pro Extension Plugins. It will guide your to develop your Website as we displayed in demo site without any other’s help.

    Do you have Documentation of Free Themes and Pro Extension Plugins?

    Yes, We provide documentation for both Free Themes and Pro Extension Plugins which can be accessible free of cost.

  • Do Theme Spiral provide Dummy data?

    Yes, Theme Spiral provides Dummy data. All image using in demo are licensed under CCO. So you can also use the same image while importing dummy data. In free version theme dummy content is attached in the theme. You can install One Click Dummy Importer plugins to import dummy data.

    How to Import Dummy Data?

    Dummy Importer is a plugin which helps to import dummy content to your site. A huge thanks for Proteus Themes for providing amazing plugins. We integrated our dummy content using this plugins. Activate our theme. From administrator panels > Appearance > Install Plugins (Install dummy importer plugin) and activate it. Now, its turn to import dummy content. From administrator panels > Appearance > Demo Import data you can easily import dummy content to your site.

    How to Import Pro Dummy Data?

    Pro Dummy Data is only for Pro users. Don’t import pro data using free themes. There might be an issue because some settings might not be available in free version. Pro dummy data plugin will be provided separately after purchase is made.

  • Do Theme Spiral offers Discount?

    Yes, Theme Spiral offers discounts on Special days such as Christmas Day, Cyber Monday etc.

    Do i get discount if i purchase different Pro Extension?

    Yes, If you have already purchased any Pro Extension before then we will provide you certain discount. To get it you need to contact via our Contact Form